Frequently Asked Questions

What services does Wüf Pet Resort & Spa provide?
We are a full-service facility that offers a range of options for luxury overnight boarding, day care, baths, furcuts, and other grooming and spa services. We also have a pet photographer and a shoppe outfitted with everything you need to give your dog the royal treatment. For more information, visit our Services page.

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What are your hours operation?
Wüf Pet Resort & Spa is open 7 days a week. We are open to the public:

Monday through Friday: 6:45am-7pm
Saturday: 9am - 3pm
Sunday: 3pm - 7pm

*** Please note that drop-off for daycare is Monday-Friday 6:45am-9am. Pets left after 7pm will be admitted for boarding at the owners expense.

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Can I pick my pet up after-hours?
Absolutely. You can pick up your pet anytime until 11pm! Arrangements must be made ahead of time so we can have your pet ready for departure. Please note, after operating hours we do charge $35 for the extended hours service.

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What happens if I am late picking up my dog from daycare?
All pets left after our closing time of 7p.m. will be admitted for boarding at the owners expense in appropriate and available accommodations.

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What is dog day care?
Day care for your dog is a great way to keep your dog exercised, entertained, and engaged while you're away. Whether you work long hours or you're boarding your dog at Wüf , we offer a day care program with interactive games that allows your dog to socialize in a safe, fun environment. We will match your dog with other dogs in a regular playgroup based on size, temperament, and personality.

All of our boarding packages include optional day care, which helps make your dog's stay at Wüf more stimulating and fun.

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What will my dog do all day?
Check our facility-wide web cams to find out!

We schedule time for fun and relaxation throughout the day to keep your dog's energy in balance. Guests of Wüf day care spend the day making friends, playing games, fetching toys, learning new tricks, chasing balls, and snacking on treats. Around mid-day everyone takes a break for a nap. At Wüf it is a dog's world - the humans are the guests.

At night, guests adjourn to their selected luxury accommodations. If your dog is boarding, but cannot attend day care, he can expect several walks throughout the day.

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What are your boarding and day care requirements?
The safety and health of your pet is our first concern. Before boarding or enrolling in day care at Wüf Pet Resort & Spa, we invite every pet owner in for a scheduled tour and interview with Wüf staff. Our boarding and day care contract includes a personality profile so we can have some basic information about your dog's temperament and match her with the right playmates.

All dogs in day care must demonstrate adequate social skills and the ability to play safely. On the first stay at Wüf , we will evaluate your dog's interactions with other guests. If we find your dog isn't day care friendly, we will place him in his suite for the remainder of the day, except for his 3 personal walking sessions.

Prior to boarding and day care, you must provide proof of the following vaccinations from your vet:
• Bordetella - within the past 6 months
• Parvovirus & Distemper - within the past 12 months
• Rabies - proof of valid vaccination with either the shot given annually or every 3 years

We also require that your dog be on a regular flea and tick prevention program, such as Frontline or Advantage (not flea powder or collars). For full terms and conditions, review the Wüf Pet Resort & Spa contract.

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Do you administer medications?
Yes. We administer medications (pills, ointments, etc.) on a case-by-case basis. Just provide the medication and instructions on drop off. However, we do not administer shots. Also, we do not admit dogs who are diabetic or recovering from surgery or illness. If your dog has had a recent medical issue, we'll require a release from your vet before being allowed back into day care or boarding.

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What will you feed my dog while s/he is at Wüf?
Wüf recommends that you keep your dog on the same diet s/he eats everyday to prevent stomach upset and other unpleasant food adjustment issues while boarding. Just provide enough food and treats for your dog's stay (a grumbling belly is a bad thing) with daily feeding instructions. Please let us know if your dog has any allergies or special dietary needs. If you do not provide your own food, Wüf will feed your dog our house brand - Iams Sensitive Stomach - for a daily fee.

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Can I buy the toys used in day care?
Yes. If there is a toy, spa product, or other item your dog enjoys, you can purchase it in the luxury Wüf pet supply shop.

Also, if there are products you would like to see on our shelves, please pass along your suggestion.

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Are you insured?
Yes. We are fully insured.

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Can I tour your facility?
Absolutely. Please call us to arrange an appointment to view our facilities. We want you to be comfortable with your dog's stay at Wüf Pet Resort & Spa.

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How do I make a reservation?
Call us at 972-985-AWÜF (2983) to schedule your day care, boarding, and/or grooming reservation. If your dog hasn't stayed at Wüf before, please review the contract with policies and procedures on the Pricing/Reservations page. Bring the completed, signed paperwork and vaccination records with you when you drop off your pet (or beforehand) to expedite check-in.

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What is your cancellation policy?
Our non-holiday policy requires 48 hours notice for cancelling a boarding reservation and 24 hours notice for day care. During busy holiday periods, we require five (5) days notice. See our contract for full reservation and cancellation policies.

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